IT Service Technician

The Durham Catholic District School Board is located just east of Toronto and is renowned for providing comprehensive Catholic education to over 25,000 students in 38 elementary schools, 7 secondary schools, and 7 continuing and alternative education centers throughout Durham Region.

The Durham Catholic District School Board invites applications from qualified candidates interested in the following position:

POSITION: IT Service Technician

LOCATION: Catholic Education Centre, ICT Department, 652 Rossland Road West, Oshawa ON, L1J 7C4

HOURS OF WORK: Monday to Friday, 7:45 a.m. to 5:00 p.m.

SALARY: CUPE SCT Band 8 ($32.64 – $35.46 per hour)

START DATE: To be determined

Interested candidates are invited to apply through Apply to Education or alternatively email a resume and cover letter to hr@dcdsb.ca. Please indicate the position title in the email subject line.

POSITION SUMMARY

An IT (Information Technology) Service Technician plays a crucial role in ensuring the smooth operation of an organization’s computer systems and networks connectivity. They are responsible for installing, maintaining, and troubleshooting hardware and software components. Additionally, they provide technical support to employees and Assistive Technology (AT) students and assist in optimizing the use of Board technology (hardware and software).

Under the direction of the Supervisor, Technical Services, and in collaboration with the Consultant for Special Education, the IT Service Technician will prioritize helpdesk tickets for AT students.

DUTIES AND RESPONSIBILITIES

Provide end-user (employees and students) computer-related hardware and software support for Board owned equipment at all Board locations.

Prioritize IT hardware and software support for AT students.

Develop and maintain IT Services support documentation and procedures.

Imaging, configuration and deployment of new and existing hardware: Windows devices, Apple hardware, Chromebooks, and necessary peripheral devices such as AppleTVs, printers, docking stations, headsets and monitors to name a few.

Identify hardware/software performance issues and recommend solutions to improve efficiency.

Install and configure Board approved software for employees and students.

Perform regular software updates to ensure security and system effectiveness.

Use troubleshooting techniques gained through education and/or experience to diagnose and resolve problems (including repair or replacement of parts).

Investigate and recommend new hardware/software repair techniques.

Maintain accurate records of repair and/or hardware failures. Report it to the Supervisor, Technical Service. In the case the device belongs to an AT student, must keep the Coordinator for Assistive Technology informed as well and recommend corrective action.

Experience replacing cracked screens and related parts on iPads, MacBooks and Chromebooks to name a few.

Evaluates and pilot new hardware or software and provide feedback for future considerations.

Perform other duties as required.

USER SUPPORT

Experience working with students with special education needs would be an asset.

Provide orientation and guidance to users on how to operate new software (e.g. Microsoft Teams, OneDrive, TextHelp) and computer equipment.

Assist employees and AT student with IT-related problems such as software errors, network connectivity (WiFi), printing issues, etc.

Collaborate with Consultants of Special Education on future directions, new initiatives and how processes can be improved around assistive technology students.

RECORDS MANAGEMENT

Maintain accurate inventory records of specialized equipment used for student trials and loaners (Asset Management).

Responsible for keeping accurate hardware inventory of your school in the Asset Management system, including Assistive Technology hardware.

Identify computer that are end-of-life for disposal where appropriate.

PREFERRED QUALIFICATIONS

REQUIREMENTS AND SKILLS

Proven experience as an IT Service Technician or in a relevant position.

Excellent diagnostic and problem-solving skills collaborating with colleagues.

Outstanding communication ability.

Strong organizational and time-management skills.

In-depth understanding of diverse computer systems and networks.

Awareness of data privacy principles.

Experience with Assistive Technology tools, software/hardware would be an asset.

Experience

2 years College diploma in computer systems technology or equivalent course of study such as recognized IT designations or equivalent combination of related experience.

Certification as an IT Technician (e.g., CompTIA A+, Apple Certified or Microsoft Certified IT Professional) is advantageous.

Must have a minimum of three (3) years of hands-on experience in the area of hardware and software installation, configuration, repair, upgrade and maintenance.

Current experience with productivity software such as Microsoft Office, Teams, Zoom, OneDrive, to name a few.

Work experience in an education environment is preferred.

Experience working in a team-oriented, collaborative environment.

Strong Customer Service skills

Other Qualifications

The ideal IT Service Technician combines technical expertise with strong communication skills and strong commitment to customer service excellence to ensure efficient and secure IT operations within the organization.

Must have own transportation and be willing to travel within the Durham Region to address, computer related issues at any Board location.

At DCDSB, fostering a culture of inclusion is a fundamental imperative. Acknowledging the diversity of our students, staff and community and ensuring every member of our inclusive community is a valued contributor is a foundational pillar to our mission. The DCDSB invites and encourages applications from all qualified individuals, including those from groups that are traditionally underrepresented in employment, and candidates who self-identify as a member of a racialized/marginalized community, who may enhance equity and representation in our workforce.

Pursuant to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), if you require accommodation at any time throughout the application process, please contact Human Resource Services at hr@dcdsb.ca prior to the posting closing date so that accommodations can be made.