Administrative Assistant – ICP Ambulatory Care Drug Allergy Clinic – Temporary Full-time 2024-10697
Sunnybrook Health Sciences Centre
Summary of Duties
The Administrative Assistant is responsible for co-ordination of patient flow and patient activities: administrative support to the Drug Allergy Clinic team within the Integrated Community Program
- Duties include: Patient Registration and updating of patient information, scheduling appointment, Tracking and Monitoring patients’ waitlist and ordering supplies etc.
- Coordination of all administration and clerical activities within the department
- Coordinate patient flow during (busy) clinics
- Greet patients, answer phone and perform other general reception duties
- Assist clinic physicians, pharmacist, nurse as needed
- Manage Drug Allergy Clinic emails, faxes and voice messages
- Respond to incoming phone calls, direct inquiries to appropriate personnel/area
- Other administrative duties as required
Qualifications/Skills:
- Completion of Medical Office Administration program or the equivalent combination of education and experience
- One year of Administrative/Business experience required, in a health care setting preferred
- Working knowledge of Accuro, QuadraMed, Sunnycare, Outlook, MS Office and excel an asset
- Strong attention to detail, excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Proven ability to respond effectively in a stressful situations
- Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
- Effective time management skills and ability to multitask is essential
- Demonstrated Patient-Focused Care/Customer Service behavior
- Advanced organizational skills and ability to prioritize in a fast- paced environment
- Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team
- Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
- Demonstrated satisfactory attendance and punctuality required