Unit Secretary – Clinical Patient Flow and Utilization

In collaboration with the interdisciplinary team, the Unit Secretary provides clerical and administrative support to maintain progressive, efficient, organized clinics to further enhance the patient and staff experience. The Unit Secretary manages the overarching patient schedule and works collaboratively in a fast paced, dynamic setting to provide world class healthcare. The Unit Secretary will respond to patient telephone inquiries and coordinates patient care with supporting departments and physician offices.

What must you have?

• Grade 12 or equivalent.
• Working knowledge of Medical Terminology.

What else do you bring?

• Prior experience in an administrative/clerical role required, preferably within a healthcare environment.
• Keyboarding skills (40 wpm).
• Experience with computer applications, including Microsoft Office.
• Must demonstrate excellent verbal and written communications skills.
• Must demonstrate excellent organizational skills.
• Demonstrates ability to effectively deescalate situations
• Demonstrates Customer Service skills
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• EPIC, EPF, ESP experience.
• Previous experience within the Unit Secretary classification

*This position is represented by OPSEU.

*You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.