Optical Market Manager- Toronto and Vancouver

Requisition ID: 855115
Store #: K00156 LC Store Ops Field US
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow. Travel to Vancouver, Toronto, Calgary and Quebec is required.

For Eyes is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Known around the globe for innovation, passion for vision care, cutting-edge technology, and iconic brands, we’re part of the premier company in eyewear.

GENERAL FUNCTION

Lead all designated stores to success by hiring and developing a team, who consistently exceeds expectations in all areas of business operation. Deliver on financial results (sales and profit goals), customer and associate satisfaction, merchandise presentation and loss prevention.

MAJOR DUTIES AND RESPONSIBILITIES

• Monitor sales and operational activities of store set daily to ensure OI objectives are met, addressing underperforming stores immediately; process involves travel to individual stores throughout area of responsibility.
• Recruit, hire, train and develop high quality store market managers by providing clear expectations of position, motivating and giving constructive performance feedback in a timely manner and establishing a culture of ownership and accountability.
• Teach and coach Store Market Managers (SMM), both in-person and remotely, to consistently achieve goals and foster execution of best practices for growth within the host environment.
• Create an environment that encourages the development of managers and associates; provide challenging assignments and opportunities for development; continuously building a bench of talent.
• Analyze key financial data and monitor operating efficiencies, creating and communicating clear action plans that optimize results.
• Lead and drive quality and improvement in the store set to deliver on all key performance indicators, while delivering to the customer journey experience.
• Manage profits and expenses and ensure proper usage of company funds.
• Direct and approve workforce management activities according to the brand policies, labor and operational initiatives.
• Ensure managers have up-to-date information and consistently execute to brand procedures, policies, expectations, standards and behaviors.
• Provide operational guidance and manage operational execution and ensure brand standards are met in accordance with Company direction.
• Ensure the protection of all company assets, and that policies and practices are being followed consistently.
• Model the behaviors, and hold accountable for the store delivery of a consistent and brand right patient and customer experience.
• Create an inspiring and inclusive work environment reflective of the brand.
• Ensure all Company approved safety programs are implemented and maintained.
• Work weekends and evenings in support of the business needs, taking responsibility for the optimal running of the stores and ensuring goals are met.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 3+ years in a management role; store management experience in LC
• A proven track record of delivering positive results and positive growth
• Good business and financial acumen including operational analysis
• Demonstrated ability to network, source, recruit and develop teams
• Comprehensive knowledge of retail operations, processes and policies
• Good organization and time management skills
• Strong critical thinking and problem solving ability
• Working knowledge of computers and Microsoft Office
• Strong basic math skills
• Good verbal and written skills
• Knowledge of basic optics and merchandise
• Ability to travel up to 80%; must be willing and able to work weekends, and be physically in stores during times of high business need

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.