Registered Nurse, Teletriage – Health Link

The Health Link Team has an opportunity for an energetic, passionate, and experienced Registered Nurse looking for a change in how care delivered where you will be utilizing your robust communication skills, extensive nursing knowledge and diverse work background. An essential part of this provincial health team, you will be responsible for providing telephone triage services, offering health advice and information to callers across Alberta. Health Link’s mission is to deliver care and reliable advice, connecting individuals to the appropriate care, provided by the right health care professional at the right location. Utilizing the clinical software, diverse databases and clinical protocols, you will evaluate, triage and counsel patients dealing with diverse and often intricate concerns. Leveraging your exceptional patient focus, clinical nursing expertise and assessment skills, you will deliver high-quality and precise health advice and information within a contact care setting. As the successful candidate, you will be applying your active listening, adept problem solving, and the ability to ask relevant questions to assist the caller. Your analytical and critical thinking abilities will be crucial in determining the best care for Albertans. You will thrive in an engaging environment helping a diverse range of patients in a respectful and sensitive manner. We offer a comprehensive benefits package designed to enhance the health and well-being of our employees and their family’s encompassing health, dental, vision, disability, and lifestyle considerations among many more other benefits.

As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and well-being. In your role, you will utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values of AHS. PLEASE NOTE: Provisional Permit Holders shall be paid $35.87/hour – $43.82/hour. Upon being entered into the register of Registered Nurses, the rate of pay shall be adjusted to the rate of pay applicable to a Registered Nurse in accordance with AHS/UNA Article 25.02(b)(i) or (ii) as applicable. This posting is scheduled to close at 23:59 MT of the posting end date but may be filled earlier if a Regular Employee who holds a position within the unit, program, or office expresses their interest in this vacancy by 23:59 MT on the 5th calendar day following the posting date, under LOU #25. In the event that no Regular Employee from this workplace expresses their interest by the deadline, the vacancy shall be filled under the provisions of Article 14: Promotions, Transfers and Vacancies. Please be advised this posting may be used to fill multiple identical vacancies arising as a result of the administration of the Trial of Modified Posting Provisions.

Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac Life Support – Health Care Provider (BCLS-HCP). If you have not practiced as a Registered Nurse within the last five (5) years, completion of the following free courses is required: CRNA Medication Management – Chapters 1 – 4 (https://connect.nurses.ab.ca/home/%2Flearning-and-development%2Flearning-modules%2F) and the NextGenU Health Assessment Resources Certification (https://courses.nextgenu.org/course/view.php?id=271#section-0)

Qualified candidates will have a minimum of three (3-5 years) years recent experience in a clinical setting, including experience in clinical areas that require high levels of independent assessment, and triage skills. They will also require recent experience working with diverse client populations and clinical issues including young families and seniors. They will also have the ability to successfully deal with stress in a high call volume contact center and in addition, they will be able to work comfortably with a variety of computer databases. A minimum typing speed of 35 WPM is a must. Intermediate computer skills are also a requirement for this position.

A Baccalaureate Degree in Nursing is preferred. Interacting with clients over the telephone, Nursing telephone triage, and Mental Health training and/or experience is also preferred.