Senior Consultant, Security Operations ServiceNow

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Date: Oct 24, 2024

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent
Work Model: Hybrid
Reference code: 127074
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John’s, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Be encouraged to deepen your technical skills…whatever those may be.
• Have many careers in one Firm.

— What will your typical day look like?

As a Senior Consultant, Security Operations ServiceNow, you will lead technical development and project delivery of Cyber Security implementation engagements using ServiceNow’s cyber solutions, to create effective proactive and reactive response and protection strategies for each organization.

You will participate and support in:

• You will play as the Subject matter expert for ServiceNow SecOps capabilities (e.g. SIR, VR, DLP, IRM, TPRM)
• You will play the role of technical and/or functional consultant on project deliveries and will work with client stakeholders to help translate business requirements to technical requirements.
• You will lead the configuration and development of relevant ServiceNow module and will work with other developers in the team.
• You will work with the delivery team in developing a solution to meet the customer’s needs while improving their current situation, while using your knowledge to participate and support process improvement initiatives.
• Support the proposals, market materials, business promotional events and other market development activities to help grow the emerging demand of Security Operations
• You will be part of a team of ServiceNow practitioners focused on cyber solutions, mentor, coach and grow the skills within the team.

About the team

At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our team has over 100 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great enterprise service experiences.

We are proud to be a Diamond Sponsor of ServiceNow and one of few Global Elite partners. With global reach and scale, we are able to offer our Canadian clients a global capability with a highly qualified local presence.

Enough about us, let’s talk about you

You are someone who has:

• 8+ years of experience as a business and or technical management of requirements and delivery of projects as a Business Consultant / Business Development / Pre-sales, and or Project/Program Manager with ServiceNow.
• Great understanding and deep knowledge of implementing ServiceNow security operations and IRM solutions, integrating other cyber solutions with ServiceNow (e.g. Qualys, Tenable, Kenna, CrowdStrike, Microsoft Defender, Splunk)
• Taking accountability for ServiceNow deliverables by leading client engagements and teams to successful outcomes with a focus on supporting your team, client needs and generating value.
• Working across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge and resolve problems.
• Supporting client pursuits business development efforts including preparing proposals and leading presentations to senior executives
• Building long-term business relationships with senior client personnel and executives through engagements and networking in professional organizations.
• Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement.
• Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
• Established background in carrying out the functional analysis of a project from beginning to completion,

You are someone with:

• Bachelor’s degree in Computer Science, Computer Engineering, MIS, or related technical field from an accredited college or equivalent work experience. Master’s in information systems, MBA, or other is an asset
• Certified Implementation Specialist – SecOps, IRM, TPRM
• Superior project management and communication skills, both written and verbal, including the ability to communicate with client stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables is mandatory
• Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
• Flexible with traveling and meeting clients onsite
• Goal orientated, can demonstrate presentation and business solutions to clients with confidence, knowledge, and ease.

Total Rewards

The salary range for this position is $72,000 – $125,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Job Segment: Cyber Security, Operations Manager, Developer, Computer Science, MBA, Security, Operations, Technology, Management

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