Sr. Application Support Specialist with Communication Surveillance experience to support a 3rd party cloud based application for a large banking client- 52

# of positions: 2

Business Unit: TDS Technology CIO

Duration: 12 months, possibility of extension

Interview Process: 1 phone ( with hiring manager ) + 1:1 with the TL virtual + final step 1 panel in person ( 3 ppl )

Location: 66 Wellington Street West TO ( 2 days a week in office Monday & Thursday )

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: College degree / Bachelor’s computer science or related

Years of experience: 8yrs

Reason for request/why opened: Replacement

% Interaction with Stakeholders:

Project Scope: support a 3rd party cloud based application

Team Size: 5ppl

Culture : Inclusivity , team oriented

Selling Points of Position: Working within a leading FI organization

Background : FI industry / compliance preferred

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

• Provide ongoing support to end-users to ensure the successful adoption and their efficiency.

• Configure applications to meet requirements and ensure data quality and completeness.

• Train end-users on how to use the applications interpret the data generated.

• Liaise with other business and technology teams to assess and assign risk and follow up on issues identified during review of communications.

• In-depth knowledge of data strategy, governance, and integration principals.

• Prepare metrics and reporting related to the applicability and effectiveness of the program.

• Ensure that Service Level Agreements (SLAs) are being maintained.

• Troubleshoots problems using tools and routine procedures; escalates as appropriate.

• Executes scheduled maintenance routines in accordance with standard procedures.

• Documents procedures, architectural blueprints, and testing methodologies.

• Basic cybersecurity knowledge.

MUST HAVE:

1.) 4+ years relevant Communication Surveillance experience.

2.) Experience with cloud technologies and architectures.

3.) Experience with the various electronic communication platforms and data types.

NICE TO HAVE:

1.) Experience working in Compliance Technology at a Large Global Bank

2.) Familiarity with Behavox, Smarsh, Global Relay, Theta Lake, and Mobius vendor solutions.

3.) Experience with analytical concepts (e.g., Databases, Indexes, Lexicons, Scenarios, and Models

4.) Experience in doing minor scripting a plus on data types and interfaces (e.g., XML, CSV, EML, API)

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