Int. ServiceNow Developer to gather requirements and configure the rollout of its ServiceNow HRSD module

Int. ServiceNow Developer to gather requirements and configure the rollout of its ServiceNow HRSD module

Location: North York (Hybrid 1x per month on site, dependent on meetings)

Duration: 3 month contract (possibility of extension)

Hours: 7.5 per day

Key Responsibilities

• Collaborate with the project team to define project scope, objectives, and deliverables.
• Delivery of consulting services to install, configure, and integrate software products from ServiceNow

Requirements Gathering:

• Collect and document Helpdesk HR requirements from key stakeholders.

• Ensure alignment between business needs and ServiceNow capabilities.

ServiceNow Configuration:

• Customize ServiceNow to align with Helpdesk HR requirements.

• Configure incident management, change management, service catalogs, and knowledge base.

Integration Management:

• Identify and manage integrations with other systems (e.g., Active Directory, email, Peoplesoft HR).

• Ensure data consistency and real-time communication.

Testing and Quality Assurance:

• Develop test plans and execute testing to identify and address issues.

• Verify that the system functions as intended and meets quality standards.

User Training:

• Develop training materials and conduct training sessions for end-users and support staff.

• Ensure users can effectively utilize the ServiceNow platform.

Documentation:

• Maintain thorough documentation of system configurations, processes, and procedures.

• Create user guides and knowledge articles for ongoing support.

Monitoring and Reporting:

• Implement monitoring and reporting tools to track system performance and user satisfaction.

• Generate regular reports for stakeholders.

Security and Compliance:

• Ensure that the ITSM and Helpdesk HR systems comply with security and compliance standards.

• Implement access controls, encryption, and audit trails.

Best Practices

• Regularly communicate with project stakeholders to keep them informed about progress, issues, and changes.

• Leverage ServiceNow’s best practices and community resources to optimize your configurations.

• Conduct post-implementation reviews to gather feedback and make continuous improvements.

Tools and Resources

• ServiceNow documentation and knowledge base.

• ServiceNow Community for discussion and problem-solving.

• ITIL (IT Infrastructure Library) best practices for ITSM guidance.

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